Returns and exchange policy
We want our customers to be fully satisfied with their purchase. For most of our products, we offer a 30 day money back guarantee.
If you’re not fully satisfied without our products, we’ll gladly give you a refund.
The only exceptions to this are items which are used personally like cups. Unfortunately, they can’t be refunded if they have already opened due to hygiene reasons.
If the packaging is damaged, it might still be possible to give you a refund depending on how our suppliers respond.
However, this can’t be guaranteed. If you want a guaranteed refund, please ensure the items are unused, in the state you received them and in the original packaging. The item must be in re-sellable condition.
Returning an item
Please send us a message via our contact us page. Tell us the item you want refunded and the purchase details. We respond to all queries in 48 hours (including weekends).
Please put the item back in its original packaging and mail it to 82 Federal Rd Seven Hills, NSW, 2147.
Once we receive the item, we will give you a full refund.
Product defects and Warranty
If there is a product defect, we can offer you a replacement or give you a full refund – it’s your choice.
Many of our manufacturers provide warranties. Some do not. Please check out the “Returns and Warranty” tab on the product page for more info about each item’s warranty details.
Please send us an image of the defect and a description of what happened. From the items that are warrantied, please contact the manufacturer directly (more information is available in the “Returns and Warranty” tab on the product listings).
Please note warranties do not cover products that break due to misuse or degradation due to normal wear and tear over time.